Terms & Conditions

A Legal Disclaimer

Last Updated: December 2025

These Terms & Conditions (“Terms”) govern the use of services provided by MarketLab Creative Agency, operated by Octavian Group FZ-LLC (“MarketLab”, “we”, “our”, “us”). By accessing our website or engaging our services, you agree to these Terms.

Terms & Conditions - The Basics 

1. Who We Are

MarketLab Creative Agency is the commercial brand used for creative, marketing, and digital services.
All legal, contractual, invoicing, and compliance responsibilities lie with:

Octavian Group FZ-LLC
United Arab Emirates
Website: www.marketlab.agency
Email: hello@marketlab.agency

2. Use of Our Website

You agree to:

• Provide accurate information

• Use the website for lawful purposes

• Avoid disrupting or attempting to breach security

We may restrict access in cases of misuse.

3. Engagement of Services

Services begin once:

• A proposal/quotation is approved in writing

• The scope, timeline, and fees are agreed

• The required advance payment is made

4. Payments, Invoicing & Advance Amount

Advance Payments

• MarketLab typically requires a 50% advance before starting work.

• This percentage may vary on a case-by-case basis.

• Final deliverables are released only after full payment.

Payment Liability

Late or delayed payments may result in:

• Delivery delays

• Suspension of work

• Withholding of deliverables

Refund Policy

All payments (including advances) are non-refundable due to the strategic and creative nature of work.

5. Scope of Work & Revisions

• Deliverables include only what is listed in the approved proposal.

• Revision rounds are limited to the amount specified.

• Requests outside the agreed scope will incur additional fees.

6. Client Responsibilities

Clients must:

• Provide timely and accurate information

• Supply required assets, approvals, and content

• Ensure all materials they provide are licensed or owned

• Respond promptly to maintain timelines

We are not liable for delays stemming from client inaction.

7. Deliverables, Ownership & Portfolio Rights

Ownership of Deliverables

Ownership of final files transfers only after full payment.

Portfolio Rights & Logo Usage

MarketLab reserves the right to:

• Display client names and logos

• Showcase completed work and case studies

• Include projects in credentials, website, brochures, decks, and pitches

• Promote delivered work as part of MarketLab’s portfolio

No additional permission is required unless restricted by a written NDA prior to the project start.
We will never disclose confidential or sensitive information.

Source / Working Files

Working files (PSD, AI, INDD, XD, Figma, raw videos, etc.) are not included unless purchased separately.

8. Intellectual Property

The client guarantees:

• All provided materials are properly licensed or owned

• No infringement occurs on third-party rights

MarketLab:

• Creates original work or uses licensed assets

• Reviews AI-generated outputs for originality, but cannot guarantee absolute uniqueness due to AI model training limitations

9. AI-Assisted Work

Clients acknowledge that:

• AI tools may be used for internal workflows

• All outputs are human-reviewed

• Confidential data will never be entered into public AI tools

• AI-generated visual assets may require additional licensing depending on usage

The client is responsible for ensuring their own internal compliance with AI deliverables.

10. Confidentiality

Both parties agree to maintain confidentiality regarding:

• Non-public information

• Project materials

• Business details

• Communications

Confidentiality obligations continue beyond project completion.

11. Limitation of Liability

MarketLab Creative Agency is not liable for:

• Client-side delays, errors, or missing information

• Third-party platform issues (Meta, Google, LinkedIn, TikTok, etc.)

• Account bans, disapprovals, or policy restrictions

• Algorithm changes or rising ad costs

• Performance fluctuations or unexpected results

• Loss of revenue, leads, profit, or opportunities

• Dependence on projections or sample metrics

Total liability is limited to the amount paid by the client for the project.

11A. Performance Disclaimer & No Guarantees

Marketing, advertising, design, and digital performance are influenced by many external factors.
Therefore:

MarketLab does NOT guarantee:

• Leads, conversions, or sales

• Engagement, impressions, clicks, or traffic

• Any financial results or ROI

• Specific campaign outcomes

• Consistent performance over time

• Cost-per-lead or cost-per-result targets

• Any outcome influenced by platform algorithms or competition

Not within MarketLab’s control:

• Meta, Google, LinkedIn, TikTok, etc.

• Ad approvals, restrictions, or account issues

• Industry volatility and seasonality

• Client website, landing pages, CRM, or follow-up processes

• Client delays, content approvals, or missing assets

• Consumer behaviour

Digital marketing inherently requires:

• Testing

• Optimisation

• Trial-and-error

• Iterative adjustments

Performance may fluctuate due to factors unrelated to our work.
All examples, estimates, and past results are illustrative only and not guarantees.

12. Third-Party Tools & Platforms

We use trusted platforms but are not responsible for:

• Their performance

• Outages or service changes

• Policy updates

• Tracking variances

• Data accuracy

• Integration conflicts

13. Termination

Either party may terminate with written notice.
Upon termination:

• Completed or in-progress work must be paid for

• Advance payments remain non-refundable

• Only paid deliverables will be released

We may terminate immediately if:

• Payments are delayed

• Terms are breached

• Abuse or unprofessional behaviour occurs

14. Governing Law

These Terms are governed by UAE law.

15. Updates to Terms

MarketLab may update these Terms at any time.
The latest version will always apply.

Contact us for more Information

📧 hello@marketlab.agency
MarketLab Creative Agency
Operated by Octavian Group FZ-LLC
United Arab Emirates